A demoted police officer assigned to a call dispatch desk is conflicted when he receives an emergency phone call from a kidnapped woman.

The Guilty unfolds primarily within a 911 call center as a dispatcher tries to save a distressed caller claiming to be kidnapped. Tensions rise as he races against time, delving into a complex web of emotions and moral dilemmas.

The film's tight setting, sharp dialogue, and real-time pacing create an intense atmosphere, prompting thought about human judgment and empathy.